ck99l Privacy Policy

01 Introduction

ck99l is a trusted online gaming platform operated for players in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") describes how ck99l collects, uses, stores, and protects your personal information.

By using the ck99l website or services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.

02 Information We Collect

ck99l may collect your information for various purposes. The types of information collected are described in detail below:

a) Information You Provide Directly

• Full name and date of birth — provided at the time of registration
• Email address and contact details
• National ID or passport number — for identity verification
• Financial transaction details (bKash, Nagad, Rocket, or bank transfer details)
• Any communications you send to us

b) Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time of site access and session duration
• Pages visited and click patterns
• Information obtained from cookies and similar tracking technologies

c) Gaming Activity Information

• Game play history and results
• Betting patterns and deposit-withdrawal records
• Bonus and promotion usage details
• VIP program participation details

03 Purpose of Using Your Information

ck99l uses your information for the following legitimate purposes:

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To process gaming services, deposits and withdrawals, and bonuses.
• Identity Verification: To follow the Know Your Customer (KYC) process to prevent fraud and meet legal obligations.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Responsible Gaming: To identify unusual gaming behaviour and ensure necessary support is available.
• Platform Improvement: To analyse user experience and improve service quality.
• Security: To ensure account protection and cybersecurity.
• Communication: To send notifications about important updates, policy changes, and offers.

04 Information Sharing and Disclosure

ck99l may share your information with third parties in the following limited circumstances:

Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket), software verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and the information shared with them is used only for specified services.

Legal Obligations

We may be required to disclose information where necessary to comply with court orders, government directives, or applicable law. This includes anti-money laundering (AML) and fraud investigations.

Security Requirements

Information may be shared when needed to protect the security of the platform, protect other users, or prevent serious misconduct.

Business Transfers

Your information may be transferred in the event of any merger, acquisition, or sale of assets involving ck99l. We will notify you before such a change takes place.

05 Data Security Measures

ck99l follows industry-standard technologies and practices to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on secured, access-controlled servers.
• Two-Factor Authentication: Two-step verification is available to protect your account.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Access Control: Only authorised personnel can access your information, and they receive strict training.
• Firewall Protection: Advanced firewall technology prevents unauthorised access.

While we make every effort to ensure maximum security, it is not possible to guarantee complete security on the internet. We ask you to use a strong password and keep your account details confidential.

06 Cookies Policy

The ck99l website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand site usage patterns.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.

07 Your Rights

As a user of ck99l, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you can request that your information be deleted.
• Right to Restrict Processing: In some cases you have the right to restrict the processing of your information.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Portability: You can request your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. Some requests may not be fully fulfilled due to legal obligations — such as ongoing legal proceedings or financial regulatory requirements.

08 Data Retention Period

ck99l retains your information for as long as your account is active and as needed to provide services. After an account is closed, we may retain information for the following reasons:

• To fulfil legal obligations (generally 5-7 years)
• To investigate and resolve fraud
• To maintain records of financial transactions
• To meet court orders or regulatory requirements

Once the retention period expires, your information is securely deleted or anonymised in a way that makes it impossible to identify you.

09 Privacy of Minors

ck99l is a platform operated for users aged 21 and above only. We do not intentionally collect any personal information from minors.

If we become aware that a minor has used our services and provided information, we will immediately delete that information and close the associated account. If you have any information about this, please contact us.

10 Third-Party Links

The ck99l platform may occasionally contain references to third-party services. These third-party websites or services are not under our control and have their own privacy policies. We recommend that you read the privacy policy of any third-party service before using it.

Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies. When processing payments, your information will be handled according to their policies.

11 International Data Transfers

Our servers and technical infrastructure may be located in various countries. As a result, your information may be transferred and processed outside of Bangladesh. In such cases we ensure that:

• All international transfers are completed with appropriate security measures in place.
• The receiving party complies with suitable data protection standards.
• SSL encryption and other security protocols remain active.

12 Policy Changes

ck99l may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes will be taken to mean that you have agreed to the new policy.

We recommend that you visit this page regularly and stay informed about any changes to the policy.